Refunds

These are digital products. Once a file has been downloaded, there is nothing to return. That is the honest reason most digital sellers do not offer refunds after download, and it is the same reason here.

The policy

No refunds after download, with two exceptions below.

If you have not downloaded the file and you changed your mind within 14 days of purchase, email me and I will refund you in full. No questions.

When I will refund, even after download

• The file is broken. If the workflow file will not import, if a required file is missing, or if the setup guide does not match what was delivered — I will fix it. If I cannot fix it, I refund you.
• The product is not what was described. If the listing promised a specific tool, stage, or outcome that the delivered product does not include, tell me and I will make it right or refund you.

What is not covered

• You decided the product was not for you after downloading it.
• You could not get it running and did not want to follow the setup guide or book the setup call.
• You expected a specific business outcome that I never promised. Templates ship with the system only — the outcome depends on your own data and your own process.
• You bought the wrong tier and used it.

How to ask for a refund

Email exlanmislang@gmail.com from the address you used to purchase. Include:

• The order number from your Payhip receipt.
• A one-line description of what went wrong.
• A screenshot or file if something is broken.

I will reply within a reasonable time. If a refund is due, I process it through Payhip and you will receive a confirmation from them.

If the fix is faster than the refund

Often the fastest path is not a refund. If a setup step is unclear, or a tool needs a slightly different version, I would rather spend 15 minutes on a call with you and get it working. Book a call through any of the "Book a discovery call" links on the Blueprints and product pages, and mention the order number.

Chargebacks

Please email me before opening a chargeback. Chargebacks cost more than the refund and take longer to resolve. If something is wrong, I will fix it.